Introduction

Welcome! This page explains how we use SMS notifications to enhance your experience and keep you informed about important updates. By providing your phone number and opting in to receive SMS messages, you agree to the terms outlined below.

What You’ll Receive

When you opt-in to SMS notifications, you’ll receive messages related to:

• Rent Payment Reminders: Notifications about upcoming or overdue rent payments.
• Payment Confirmations: Confirmation messages when your rent payment is received.
• Maintenance Requests: Acknowledgments and updates regarding maintenance requests.
• Account Updates: Important updates related to your account, including password resets or changes.
• Overnight Stay Requests: Notifications about the status of your overnight stay requests.
• Grievance Submissions: Acknowledgment of grievances submitted through our system.

Consent Agreement

By providing your phone number and agreeing to receive SMS notifications, you:

1. Consent to receive automated and non-automated text messages from our service.
2. Understand that message and data rates may apply depending on your carrier and plan.
3. Acknowledge that SMS notifications are not guaranteed to be delivered and are dependent on third-party networks.

Opt-In Process

You agree to receive SMS notifications when you:

1. Provide your phone number during account registration.
2. Explicitly check the box agreeing to receive SMS messages.
3. Update your notification preferences in your account settings.

Opt-Out Process

You can opt out of receiving SMS notifications at any time by:

• Replying STOP to any text message you receive from us.
• Updating your notification preferences in your account settings.

Please note:

• After opting out, you may still receive essential messages regarding your account or service as required by law or our terms of service.
• To re-enable SMS notifications, you can reply START or update your account settings.